Delivery & Returns
Everything about getting your order and sending it back, in plain terms. If something here doesn't answer your question, contact us and we'll answer it directly.
Your three delivery options
Under R1,750 you choose between a cheaper locker collection and door-to-door. Over R1,750, door-to-door is free.
| Option | Cost | Applies to | How it works |
|---|---|---|---|
| Locker to Locker (Pudo) | R89 | Orders under R1,750 | We send your parcel to a Pudo locker near you and you collect it when it suits you. The cheapest way to get a small order. |
| Door to Door | R225 | Orders under R1,750 | Courier delivery to your address. Choose this if collecting from a locker isn't practical. |
| Door to Door | Free | Orders R1,750 and over | Free courier delivery to your address, anywhere in South Africa. |
Worth knowing: on a small order the locker option saves you R136 against door-to-door. And once your basket passes R1,750, door-to-door delivery costs you nothing — so if you're close to the line, one more item is often cheaper than paying for delivery.
What is Pudo?
Pudo is a network of parcel lockers around South Africa. Instead of waiting at home for a courier, your parcel is sent to a locker near you and you collect it with a code when you're passing. It's cheaper because there's no door-to-door leg, and there's no missed-delivery problem.
You choose your collection locker at checkout.
How long it takes
- Order processing: 1–2 business days
- Delivery after dispatch: 1–3 business days
- Total, door to door: 3–5 business days from the time you order
Business days mean Monday to Friday, excluding South African public holidays. An order placed on a Friday afternoon starts processing on the Monday.
Where we deliver
We deliver to every province in South Africa. All of our products are eligible for delivery to any address in the country — there are no items we can't send and no regions we exclude.
We don't ship outside South Africa at this stage.
Who delivers it
Door-to-door orders go via The Courier Guy. We'll email you once your order has been dispatched. If you need to trace a parcel that's already on its way, send us your order number and we'll follow it up with the courier for you.
If something goes wrong in transit
We take full responsibility for any order that is lost, delayed or damaged in transit, and we cover all associated costs. You don't have to argue with a courier — that's our job, not yours.
If your order arrives damaged, contact us immediately and we'll arrange a full refund or a replacement.
Returns
You have 30 days from receiving your order to request a return.
To be eligible, the item needs to be in the same condition you received it — unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.
To start a return, contact us first at info@blueswallow.co.za. Once the return is accepted we'll send you a return shipping label and instructions on where to send it. Items sent back without requesting a return first can't be accepted.
What can't be returned
Perishable goods, custom or personalised orders, personal care goods, hazardous materials, flammable liquids and gases. We also don't offer returns purely because an order arrived later than expected — though if it's badly delayed, talk to us.
Refunds
Once we've received and inspected your return we'll let you know whether it's approved. If it is, the refund goes back to your original payment method. Depending on your bank it can take a few working days after that to appear on your statement.
Where we are
Camp & Outdoor
38 Viben Avenue
Cape Town, Western Cape, 7560
South Africa
Phone: +27 21 981 6261
Email: info@blueswallow.co.za
Camp & Outdoor is the retail side of Blue Swallow, a Cape Town caterware manufacturer established in 1997.